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Message 1 of 2
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My HP Laptop won’t let me using finger or password

HP Recommended
HP laptop serial no. 5CG331316X
Microsoft Windows 10 (32-bit)

Suddenly, my HP laptop would not recognise my finger print. Asked for a password. Put in the usual one. Said it was wrong. Went via Microsoft Account changed that password, would still not let me in. How do I get into my Laptop.

im 85 years old

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Message 2 of 2
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HP Recommended

Hey Dave8435 😁


Thank you for visiting the HP Support Community.


According to the Community's Rules of Participation:


4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.


Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


Kind regards,



I work on behalf of HP.
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