My HP Pavilion laptop starts to to restart every time when I open it

[8CG_6]

My HP Pavilion laptop starts to restart every time when I open it please anyone can help it I had even done factory data reset but still the problem stays please reply me as soon as possible

[KrazyToad]

@8CG6082PCY

If the Recovery process failed, please run a System Test to confirm the Hardware Functionality

- Shut down the Computer completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.
 

If all the Test pass, you will need to reinstall Windows using the HP Recovery Media

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[8CG_6]

No I had already tried it but didn't work and I think that My Backup files I having some problem because from the moment I had done that process of yours the system doesn't even let me open any apps even the the internet is unavailable now what to do

[Betty0610]

I would suggest you could try to use HP Cloud Recovery Tool which allows you to download recovery software to a USB drive.

If this option does not work then you can follow this link: HP PCs - Obtaining PC Recovery USB Drives or Discs or else you may contact our HP Support Team to help you order a set of recovery media for your PC.

HP support team can be reached on this link. 

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!