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My Laptop recently has some problems. First, when I am doing some simple tasks, my laptop stop working, black screen appear with annoying sound within 10-15 minutes. Then it is back to normal like nothing happens

Second, sometimes my laptop screen it turns in white in 1-2 seconds then  back to normal. It looks like when you use screenshot tab to capture your screen.

Could you help me explain these issues? Is there anything that I should bring it to warranty shop to check?

Thank you in advance 

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