• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎11-29-2020 02:27 PM

HP Recommended
Product: HP Laptop 14 LAPTOP-SDC11PEC
Operating System: Microsoft Windows 10 (64-bit)

My laptop is is running very slowly. Graphics and images in emails take a long time to load, if at all. Also linking to items in emails take much longer than usual to open. Using Fast.com, the internet speed is currently 45Mbps. It has been worse as well. My iPhone is at 97Mbps. Any thoughts?

5 REPLIES 5

‎11-29-2020 04:35 PM

HP Recommended

@Vertigo1207 

 

Sorry, what is your HP Laptop 14 LAPTOP-SDC11PEC  ? Please use the following way to find out the model/product of your machine


           https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎11-30-2020 07:43 AM

HP Recommended

Hi. I was able to do the optimization process and all seems to be working much better now, though the speed still shows to be only 47 where my phone is at 97.

Was this reply helpful? Yes No

‎11-30-2020 07:51 AM

HP Recommended

Is this a number you asked for?  Product number : 5VQ99UA#ABA

Was this reply helpful? Yes No

‎11-30-2020 12:38 PM

HP Recommended
@Vertigo1207 wrote:

Is this a number you asked for?  Product number : 5VQ99UA#ABA

@Vertigo1207 

 

Yes, that's right. Your machine is an HP Notebook - 14-cf0006dx, its specs

 

        https://support.hp.com/in-en/document/c06254889

 

It has  4 GB DDR4-2133 SDRAM (1 x 4 GB) and 128 GB M.2 SSD. The first thing you can do now is to upgrade RAM using the following compatible RAM (will run at 2133MHz)

 

                  https://www.crucial.com/memory/ddr4/ct2k8g4sfs824a/ct14633474

 

Its storage is only 128GB, even it has SATA M.2 SSD but still slow down a bit from time to time specially when less and less room for paging/swapping. You can upgrade to a larger SSD using the following compatible M.2 SSD drives:

 

          500GB :  https://www.crucial.com/ssd/p2/ct500p2ssd8/ct17273428

               1TB :  https://www.crucial.com/ssd/p2/ct1000p2ssd8/ct17276008

 

Regards.  

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-02-2020 08:51 AM

HP Recommended

I recently learned from someone else about editing group policy or local group policy to edit speed to 100. As I attempted that, I learned that my Windows 10 Home version doesn't have that capability without adding something called Policy Plus. Is this something  I can or should do?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.