cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
4 3 0 0
Message 1 of 6
138
Flag Post

My HP laptop of about 1 1/2 years is running very slowly.

HP Recommended
HP Laptop 14 LAPTOP-SDC11PEC
Microsoft Windows 10 (64-bit)

My laptop is is running very slowly. Graphics and images in emails take a long time to load, if at all. Also linking to items in emails take much longer than usual to open. Using Fast.com, the internet speed is currently 45Mbps. It has been worse as well. My iPhone is at 97Mbps. Any thoughts?

5 REPLIES 5
Level 19
Level 19
88,384 88,269 11,273 24,219
Message 2 of 6
Flag Post
HP Recommended

@Vertigo1207 

 

Sorry, what is your HP Laptop 14 LAPTOP-SDC11PEC  ? Please use the following way to find out the model/product of your machine


           https://support.hp.com/us-en/document/c00033108


Please do NOT post its Serial number (s/n).


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Reply
0 Kudos
Author
New member
4 3 0 0
Message 3 of 6
Flag Post
HP Recommended

Hi. I was able to do the optimization process and all seems to be working much better now, though the speed still shows to be only 47 where my phone is at 97.

Reply
0 Kudos
Author
New member
4 3 0 0
Message 4 of 6
Flag Post
HP Recommended

Is this a number you asked for?  Product number : 5VQ99UA#ABA

Reply
0 Kudos
Level 19
Level 19
88,384 88,269 11,273 24,219
Message 5 of 6
Flag Post
HP Recommended

@Vertigo1207 wrote:

Is this a number you asked for?  Product number : 5VQ99UA#ABA


@Vertigo1207 

 

Yes, that's right. Your machine is an HP Notebook - 14-cf0006dx, its specs

 

        https://support.hp.com/in-en/document/c06254889

 

It has  4 GB DDR4-2133 SDRAM (1 x 4 GB) and 128 GB M.2 SSD. The first thing you can do now is to upgrade RAM using the following compatible RAM (will run at 2133MHz)

 

                  https://www.crucial.com/memory/ddr4/ct2k8g4sfs824a/ct14633474

 

Its storage is only 128GB, even it has SATA M.2 SSD but still slow down a bit from time to time specially when less and less room for paging/swapping. You can upgrade to a larger SSD using the following compatible M.2 SSD drives:

 

          500GB :  https://www.crucial.com/ssd/p2/ct500p2ssd8/ct17273428

               1TB :  https://www.crucial.com/ssd/p2/ct1000p2ssd8/ct17276008

 

Regards.  

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Reply
0 Kudos
Author
New member
4 3 0 0
Message 6 of 6
Flag Post
HP Recommended

I recently learned from someone else about editing group policy or local group policy to edit speed to 100. As I attempted that, I learned that my Windows 10 Home version doesn't have that capability without adding something called Policy Plus. Is this something  I can or should do?

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation