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Azekri
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Solved!

My HP pavilion laptop is frequently freezing. windows 10 operating system

HP Recommended
Pavilion 14-al003ne
Microsoft Windows 10 (64-bit)

Start to show the blue ring and hang for one or two minutes. While hanging, I notice the HD led is off. I did hardware test from the Bios, but no problem found. I did a recent update but nothing. The problem started from day 1 purchasing but the Store refused to replace! (in Lebanon). They did a test but said nothing unusual. Now, it is freezing too much. Can you help?

thx

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The_Fossette
HP Support Agent
HP Support Agent
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@Azekri

 

I reviewed your post and I understand that the computer is freezing.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp106001-106500/sp106009.exe

 

Graphics: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85045.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

Azekri
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I really thank you very much for your support and advice. I was skeptical about updating the BIOS since many are warning from loosing my data. I backup the harddrive and give it a trial. I updated the BIOS only and it looks that the problem disappeared till now!! Thanks so much. 

What about updating the Nvidia driver, I am still downloading right now?

 

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The_Fossette
HP Support Agent
HP Support Agent
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@Azekri

 

Perfect, I am really glad to hear that!  Yes, go ahead and update the graphics driver too.

 

Cheers!

The_Fossette
I am an HP Employee

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