I bought a brand new Hp 15q-ds1001TU laptop in October 2019. Initially the laptop was fine but after 6 months of normal usage it stopped charging. I tried everything from BIOS update, to component checks and even had customer care people replace my battery and motherboard. Long story short it has been 6 months and still the problem exists. I am not a heavy user, I just use it for editing word documents only. Yet this stupid laptop has stopped my activities for past 6 months. HP customer care on the other hand wants me to renew their warranty by paying 6500. since I did not agree to it they stopped providing support for past 1 month. I have even emailed, called and visited in person to service center amidst this pandemic still problem remains. Please someone help me.
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