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‎01-18-2020 11:29 AM

HP Recommended
Product: Hp 15-ay041wm
Operating System: Microsoft Windows 10 (64-bit)

Hp windos10 core13 

amazing clarity with an HD touchscreen 

but doesnt touch 

1 REPLY 1

‎01-21-2020 07:36 AM - edited ‎01-21-2020 07:36 AM

HP Recommended

@HalfBlood Welcome to HP Community!

 

I understand that the touch screen is not working.

 

I have a few steps that should resolve your concern:  

 

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

 

Attempt to run a test using the HP hardware diagnostic tool, 

 

If it doesn't work on BIOS or the diagnostics tool either,  

 

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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