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‎06-03-2025 01:03 PM

HP Recommended
Product: HP ENVY - 17m-ce0013dx

My laptop was sitting on my table when it suddenly burst into flames. I partially burned my table and my chair. The computer was not plugged into the wall. Can HP cover this issue?? 

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1 REPLY 1

‎06-05-2025 04:57 AM

HP Recommended

@JD031, Welcome to HP Support Community. 

 

We are sorry for the inconvenience you've experienced, surely, not the one we wanted you to have. 

We hope you are fine!! 

Could you please share your printer's details and your contact details with us via private message? 

 

Need help finding your serial and product number? No worries! Check out this handy guide: 

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Regards, 

Max3Aj

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