Hi! My laptop is 2 yrs old. power button broke off and went up underneath. I'm having to jab a wad of tinfoil into the hole where the start button was, to turn it on! But Hey, It works! Then when pc powers up, it goes to a blue screen with a "select your keyboard language" and i select english, and it goes to the recovery page. But nothing works! Two options are grayed out, except the diagnostic (which doesnt work) and the contact HP options. when i TRY to do any recovery method, I get "CREATE FILE FAILED!" I cant doa system restore, I cant do a reboot, cold or hard, the ONLY OPTION, Im thinking I might have, I CAN hit f11 when powering on, but I get a "C"prompt type screen (dos?} anyhow maybe i could execute some code from there if ayone knows?? Its acting like my pc doesnt HAVE an operating system, (like i need to add one for it to grab on to, ) which is rediculous in itself. I just wanna access my pics and documents files, if i can get it back up just one more time and get in... can you transfer wht on a hard drive to a new pc, even if the host pc is blown? Thanks, Im not too tech inclined. I appreciate you.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".