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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-24-2021 07:18 PM

HP Recommended
Product: HP Notebook - 17-by0061st
Operating System: Microsoft Windows 10 (64-bit)

Hi!  My laptop is 2 yrs old.  power button broke off and went up underneath.  I'm having to jab a wad of tinfoil into the hole where the start button was, to turn it on!  But Hey, It works!    Then when pc powers up, it goes to a blue screen with a "select your keyboard language" and i select english, and it goes to the recovery page.   But nothing works!  Two options are grayed out, except the diagnostic (which doesnt work) and the contact HP options.   when i TRY to do  any recovery method, I get "CREATE FILE FAILED!"  I cant doa system restore, I cant do a reboot, cold or hard,  the ONLY OPTION, Im thinking I might have, I CAN hit f11 when powering on, but I get a "C"prompt type screen (dos?} anyhow maybe i could execute some code from there if ayone knows??  Its acting like my pc doesnt HAVE an operating system, (like i need to add one for it to grab on to, ) which is rediculous in itself.  I just wanna access my pics and documents files, if i can get it back up just one more time and get in...   can you transfer wht on a hard drive to a new pc, even if the host pc is blown?   Thanks,  Im not too tech inclined.  I appreciate you.

 

H.R.H Prince Jeffrey
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