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AliFansofkar
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HP Recommended

My Notebook came with pre installed Windows 10. After the recent Windows update the system crashed.

HP 15 Notebook
Microsoft Windows 10 (64-bit)

The product came with pre installed Windows 10... 64 bit . Now the notebook is out of warranty since last 9 months. Suddenly the system crashed after the recent Windows update automatically.The hardware  technician was not able to restore or recover the system.  So it is now required to load a fresh copy of Windows 10 as it is not booting. Also we tried booting it from external USB drive,etc  but it was not happening . So now we have to reinstall Windows again.  But since this was an OEM product we do not have the key for this. How do I get the windows 10 product key so that I can re install the windows in a legal way without any charges

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Message 2 of 3
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HP Recommended

My Notebook came with pre installed Windows 10. After the recent Windows update the system crashed.

@AliFansofkar 

The HP OEM product key is embedded into the UEFI firmware of the motherboard, so there is no sticker containing it and HP has no detailed record of it to provide you.

 

You will need to order HP Recovery Media -- as that will restore your PC and will read the product key when it installs.

 

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com

When you get the media, if it is a USB stick, insert it into your PC, pressing F9 to get a Boot menu, then select the External USB Hard Drive to boot from it.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Message 3 of 3
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Flag Post
HP Recommended

My Notebook came with pre installed Windows 10. After the recent Windows update the system crashed.

Hi, @AliFansofkar 

 

Since your notebook was most likely manufactured in 2016 or later judging by the warranty expiration date, you should be able to reinstall W10 using the cloud recovery utility.

 

Here is an info link for how to use the HP cloud recovery utility...

 

https://support.hp.com/us-en/document/c06162205

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