Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 2
Flag Post

My battery says it's at 100% but dies when unplugged

HP Recommended
HP Laptop 15-bs1xx
Microsoft Windows 10 (64-bit)

Hiya. To use my laptop it has to be plugged into the charger at all times otherwise it will not turn on. I dropped it a few months ago and from then it has deteriorated. Is there anyway to fix this? I have run the test by pressing F2 at start up, and it's passed that. I have calibrated it also and that doesn't do anything. I can't seem to find a replacement battery, and have gone through HP support lots of times.

HP Support Agent
HP Support Agent
27,993 27,978 1,857 2,492
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that the computer shuts down as soon as you unplug the charger.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you update the BIOS and the chipset driver from the below link and check whether the issue is resolved.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation