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Message 1 of 2
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My battery would not charge and died, used 2 charge cords as well. Replaced the battery and it worke

HP Recommended
Hp laptop Spectra 13t-4100 CTO
Microsoft Windows 10 (64-bit)

Hp laptop Spectra Model# 13t-4100 CTO Product # M6W85AV

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@Emmer4 Welcome to HP Community!

 

I understand that you are unable to charge the battery.

 

Please when you connect the adapter to the laptop lights are glowing or not.

 

As you have stated that you have replaced the battery. Please let us know it has worked or not.

 

Please perform the battery test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Battery and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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