05-12-2016 08:59 PM
My HP Pavilion laptop is not completely frozen. My touchpad works, as do some of the function keys like mute and light/darken screen, plus the up arrow so I can see the background desktop (lock screen?) with pretty picture, time, date and battery status.
It's like my laptop is stuck in shut down, but won't actually shut down or restart. And as a computer is shutting down you lose features and can't do much if anything with it. This has happened a couple times before during updates. Both times I unplugged it, waited for the power to drain, plugged it back in and it started as normal no problem.
I have heard of similar problems in support forums, but most of that was upgrading from 8 to 10 so I doubt they can help me.
I have an HP Pavilion 5th Gen Intel Core i7 Processor with Windows 10 Home 8GB memory. Any help would be greatly appreciated.
Solved! Go to Solution.
05-13-2016 05:43 PM
Thank you for visiting the HP Forums!
I understand that your HP Pavilion 15-ab25 Notebook is not operating correctly. I would like to help you resolve this issue.
First, please perform a hard reset. After that, complete the steps from this troubleshooting document and then test the hardware:
I look forward to the results! If this information is helpful, click the thumbs up.
06-26-2016 07:48 PM