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FALCO C2B-D2Q-H3I
Chrome OS

My Chromebook has been working for some time now, until a few weeks ago, where I started to notice the Chrome OS kept becoming "Missing or damaged". It broke once, then recovered through a USB, to which it broke again a few days later. Recently, the Chrome OS has continued breaking twice a night. Last night it broke three times before I went to recover it, all using the same USB. When I tried to recover it, an error came up. I tried it again and a few times after, and it continued to show the error message. I looked on the recovery page and tried to reinstall the chrome OS recover utility to the USB, and it still failed to work. I do not use this laptop to run difficult things, but simple things, like Netflix and Youtube. Can anybody help me with my current issue?

1 REPLY 1
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@PandorasFate, Welcome to HP Support Community!

 

This requires remote assistance.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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