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Locked

‎09-29-2022 08:31 PM

HP Recommended
Product: HP Chromebook x360 14a-ca0000 (2V973AV)
Operating System: Chrome OS

The Chromebook won’t turn on and when charging cable plugged in it shows no sign of charging 

Category:
1 REPLY 1

‎10-17-2022 08:27 AM

HP Recommended

@Jayaco112

 

Welcome to the HP support community.

 

I understand that your notebook is not charging, I am glad to assist you.

Perform a hard reset

  • A hard or forced reset erases all information in the computer memory. This forces the system to clear and reestablish the software connections between the BIOS and the hardware.
  • A hard reset does not remove any local files or settings.
  • Press the power button and refresh button for five seconds. The computer turns off, and then turns on again.
  • If necessary, press power button again to turn on the laptop.

Refer to this HP document for further assistance:- Click  here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Cheers.

Sandytechy20
I am an HP Employee

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