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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎11-29-2016 12:00 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
My laptop says
This system uses a flash device for primary storage.
To test this flash device, please install the HP VEFI support environment.
(Main menu)
Help
1 REPLY 1

‎11-30-2016 11:01 AM

HP Recommended

Hi! @Yellowbell, Welcome to HP forums.

 

I understand you are getting an error please install the HP UEFI support environment on your laptop.

 

Try restoring the BIOS to default. Turn on your PC keep tapping f10 key.

 

Press f9 key once to restore BIOS defaults. And check if the issue persists.

 

If you still have the issue try running system diagnostics from F2.

 

Turn on your PC keep tapping F2. You will boot into system diagnostics run memory and hard drive test.

 

If the test fails then replace the hard drive or memory accordingly. If the test passes Try running recovery from f11.

 

Refer the article to know how to perform recovery Link: http://bit.ly/2fEglen

 

 

If the issue still persists please order a set of recovery discs by contacting HP.

 

Link to contact HP.

 

 

Let me know how it goes!

Have a wonderful day! 🙂

A4Apollo
I am an HP Employee

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