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Odintodd
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Solved!

My daughter has wiped her hp stream, needs complete software installation, where do i find it?

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HP stream

As above, can anyone point me in the location of the software?, thanks

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Paul_Tikkanen
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Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

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WAWood
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@Odintodd 

I'm not here to contradict the solution that @Paul_Tikkanen has provided you -- as that is an excellent solution.

 

But I am here to set the record straight and to ask some questions.

 

Your daughter did not WIPE the drive!  Folks keep using this term and clearly do NOT know what it means!  At worst, she erased the drive, and I really think she did not do that?

 

Why? Because to WIPE it, she would have needed access to specialized software -- which I am sure she does not have.  And to do the second, she would have needed to go through a lot of trouble to erase the contents of the drive -- something she probably does not know how to do.

 

My guess, is that you booted the Stream and got some kind of error message like No Boot Device Found or Install an Operating System, right?  

 

Ordinarily, when a laptop no longer boots into Windows, this means that the boot records (known as the BCD) have become corrupted due to a failing drive and running diagnostics confirms this to be the case. Folks then replace the laptop drive, use the HP Cloud Recovery option and a 32GB USB stick to make recovery media, boot their laptop from that media and do a full restore.

With this PC, this is a much more difficult situation.

First, this PC does not actually have a laptop hard drive. Instead, it has a memory stick configured to work like a "disk drive" -- so, it has a stick of EMMC memory instead of an HDD. This is very small, usually 32GB, so it is too small to do any major Windows Updates since Windows takes up nearly all of the "drive".

Second, the SSD, unlike the SATA SSDs in other laptops, can not be replaced by the consumer. So, when it fills up, you can't replace it with a larger one. And when it fails, you can't replace it with a new one.

Thus, you can try running diagnostics to test the drive -- but if it fails, you will have to take this PC to a laptop repair facility to have them replace the SSD. You can not replace it yourself.  And if the SSD has failed, you will NOT be able to reinstall Windows on it.

To check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Odintodd
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Hi Paul, thanks for your reply, it’s a stream 11 - y0XX

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Paul_Tikkanen
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You're very welcome.

 

Use another Windows PC with Windows 7 64 bit or newer to create a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with the notebook.


Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

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Odintodd
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Thanks Paul, most appreciated.

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Paul_Tikkanen
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Anytime.

 

Glad to have been of assistance.

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