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Locked

‎01-16-2025 09:24 PM - last edited on ‎01-16-2025 11:53 PM by Level 17

HP Recommended
System Information
 
Product Name:  HP EliteBook 840 G7 Notebook PC
 
Processor 1 : Intel(R) Core(TM) i5-10310U CPU @ 1.70GHz
 
Memory Size : 4096 MB
 
System BIOS :  570 Ver. 01.01.06 06/30/2020
 
SERVICE
 
Born On Date : 11/06/2020
 
Serial Number : <removed>
 
SKU Number : 24M80UP#ABA
 
Universally Unique Identifier (UUID): 368C666CB6770E10B0DFSCB688282568
 
UUID (standard format) :  6C668C36-7786-100E-BODF-SCB688282568
 
Asset Tracking Number: 4399217
 
Feature Byte:   3X476J65667B7H7M7Q7W7m7saBaEapaga
                              uawbUbhcAdUdpdqfPguhKhkjhk8mE.ye
System Board ID : 8723
 
System Board CT Number: PJSCQ0OWBEBJRS 
 
help I need to use that computer
 
Category:
1 REPLY 1

‎01-16-2025 11:54 PM

HP Recommended

Hello @xRodolfo ,

 

Welcome to the HP Poly community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert security mechanisms such as lock screens, BitLockers, BIOS lock, passwords, fingerprint/biometry scanners, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

 

For cases related to BitLocker issues, please contact Microsoft Support.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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