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‎02-20-2024 10:53 PM

HP Recommended

My HP Envy x360 model 13m-bd1033dx has no advance mode. I can't install OS 11 since the drives cannot be found. Urgently help.

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1 REPLY 1

‎02-21-2024 03:56 AM - edited ‎02-21-2024 05:23 AM

HP Recommended

@charles_o,

Your laptop has an Intel i7 11th gen processor that requires Intel RST storage controller driver, that the Windows 11 installation usb drive does not have. You need to add it to the usb drive so the installation setup will detect the storage drive and install the OS to it.. Please see this post below for detailed instructions.

Solved: Re: no drive found - HP Support Community - 8981346

 

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