My labtop is with black screen what should i do

[Afaf1]

I can turn the laptop on and i hear a fan sound but the screen is black

[praveen196]

@Afaf1 Welcome to HP Community!

I understand that you are getting a black screen.

Please provide the product number.

In the meantime. Please perform the hard reset and check.

Hard Reset:

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Remove the Battery. ( not for Built-in Battery computer ) 

4) Press and hold down the power button for 15 to 20 seconds.  

5) Plug-in the Adapter and put the Battery back into the computer if it's a (removable battery)

6) Try to turn on the computer and check, If the issue persists continue next step

Have you tried with an external monitor and checked?

Keep us posted,

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