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‎07-07-2020 06:39 PM

HP Recommended
Product: Spectre x360

Hello, 

 

My laptop is 13 months old and my warranty just expired, and I’m looking for any help I can get! The battery on my HP Spectre x360 will not charge. I tested the battery and the adapter using the BIOS already. My battery life is nearly gone and I could use any help I can get. 

Thank you!

Tags (1)
1 REPLY 1

‎07-10-2020 10:12 AM

HP Recommended

@AuntieAA

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, The average laptop battery is good for around 400 recharges cycles. After that, it starts to lose its capacity to hold a charge. This is about one and a half to three years of battery life for the average user. As the rechargeable battery begins to fail, the running time of the battery begins to decline.

 

Learn how to get the most service and life from your HP notebook battery by following these industry-wide suggested best practices.

Click here: https://support.hp.com/in-en/document/c01297640 (refer to Battery care practices)

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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