My laptop doesn't turn on. It's been charging since for hours

[Angelita_27]

My Hp Envy x360 15.6 inch 2-in-1 Laptop PC 15-fh0000 (77W46AV) doesn't turn on. It's been charging since this morning but I can't turn it on. When I tap the start button, it gets illuminated but the laptop doesn't get a start.

[Elohi_NR]

Hi @Angelita_27,

Welcome to the HP Support Community. 

I'd be glad to help you! 

CAUTION:

If your computer does not turn on, wait at least 5 minutes before troubleshooting the computer. Your computer might be installing an update for Windows or the BIOS or detecting new hardware. During this update process, you can expect the screen to be blank for several minutes. It might damage the computer if this process is interrupted. Do not turn off or unplug the computer during the update process.

Remove discs and devices and perform a hard reset

To determine whether you need to contact HP or troubleshoot startup issues, perform a hard reset.

Note: A hard reset does not affect data saved on your computer.

• Turn off the computer.
• Disconnect the AC adapter.
• Remove any discs from the disc drive.
• Remove memory cards from the card reader slot.
• Disconnect all nonessential devices such as printers, scanners, external hard drives, and USB flash drives.

Note: Do not disconnect your mouse, keyboard, or monitor.

• With the AC adapter unplugged, press and hold the power button for approximately 15 seconds.
• Reconnect the AC adapter, and then turn on the computer.

Note: Be sure that you use the AC adapter that was shipped with the computer.

Click here for the remaining steps. 

You may also refer to this document to check the battery/adapter condition. 

Hope this helps! Keep me posted for further assistance

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