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- Re: My laptop is completely messed up after I sent it into r...
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03-25-2021 11:17 AM
I had a display issue which wasn't caused by me on HP spectre which is only several months old. It was fixed under warranty because it wasn't caused by me. Now that it is back, I couldn't use my bitlocker key to unlock it so as advised by an agent, I reinstalled windows using a disk drive. It only allowed me to do so on another partition. Now I have several partitions.
I've decrypted my original partition where all my files are located because I have my bitlocker key. Now yes, I could wipe it all and start again as I have all my files backed up online but then I have to buy another windows key when I just spend almost 2 grand on buying this so recently. I've already lost a week of studying over this and I'm really exhausted by contacting agents through WhatsApp as they take 5 minutes between each message.
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Accepted Solutions
03-26-2021 07:56 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, that sounds really challenging.
I have a few troubleshooting steps we could try to fix the issue: The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
03-26-2021 07:56 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, that sounds really challenging.
I have a few troubleshooting steps we could try to fix the issue: The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
03-26-2021 08:19 AM
Thank you for remaining patient. Your business means a lot to us
I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.
Have a nice day ahead.
ECHO_LAKE
I am an HP Employee
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