My laptop is not starting

[Nancy2712]

There is black screen, the charging point is orange even if adapter is not connected, I am unable to start it, it’s just a black screen.

[Kuroi_Kenshi]

Hi @Nancy2712,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your laptop is not starting and only shows a black screen, with the charging light staying orange even when the adapter is not connected. Let’s go through a few steps to check what could be causing this.

First, disconnect the power adapter and remove any external devices like USB drives or accessories. Now, press and hold the power button for about 15 seconds to drain any residual power, then reconnect only the power adapter and try turning the laptop on again.

If the screen remains black, check carefully for any signs of activity, such as fan noise, keyboard backlight, or indicator lights when pressing the power button. If there are no signs of life, perform a hard reset once more and try a different wall outlet or adapter if available, since a faulty adapter can sometimes cause incorrect light indications.

Next, try starting the laptop by pressing the power button together with the F12 or Esc key to check if it can reach the startup menu. If the screen stays completely black, it could indicate a display issue or a deeper hardware failure.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,