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‎09-01-2024 01:22 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

I have an HP 15 Notebook PC, and when I turn on my device, I am greeted with a 'Hard Disk 1 (3F1)' error. I ran the memory tests and the hard drive check through the SYSTEM DIAGNOSTICS (UEFI), and all tests passed without any issues detected. Then, I obtained a media creation tool and placed it on a 64GB USB. It accepted the download, but when I tried to use it on my laptop to reinstall an OS system (Windows 10 32 Bit), I encountered the same message. Does anybody have any ideas?

Category:
1 REPLY 1

‎09-04-2024 05:34 AM

HP Recommended

Hi @JosephMurray4,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

I understand that you are having issues with the (3F1)' error.

 

If you have performed all the steps from this document and still having issues, I recommend you contact phone support for service options. 

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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