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HP Recommended

I was using my laptop and then out of nowhere my screen froze. I tried turning it back on two or three times and eventually is started loading. Then this thing called “stage 1” popped up and started loading up and the numbers where increasing every minute but it took around 1 hour. Then it happened again and again and now I have a PC diagnostics which says I don’t have a hard drive installed. What do I do?

1 REPLY 1
HP Recommended

Hi,

Most likely the hard drive has failed. Can you provide the model or product number

model

 

Try performing diagnostics at boot. You can perform a fast system test.

Turn off the PC by holding the power button until complete shutdown.

Turn on the PC and repeatedly press ESC until startup menu appears.

Press F2 to enter diagnostics.

Try performing the system test and see if there are any failure ids  (and if the hard drive test is performed).

 

Let me know,

David

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.