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Leo1957 Honor Student
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My laptop stays in sleepmodus

Microsoft Windows 10 (64-bit)

Since  yesterday my hp pavilion 15 stays in the sleepmodus. I tried a “ hard restart” but doesn’t help. Everytime when I start my laptop it stays in the sleepmodus. Can someone help me?

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HP Support Agent
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My laptop stays in sleepmodus

@Leo1957

 

Welcome to HP Support Community
 

Let's try to forcefully shut down the Notebook and then perform the power drain

 

 - Remove the Battery and plug in only the AC adapter.
- Turn on the Laptop without the Battery.
- while it's turning on remove the Ac adapter, this will force shut down the Laptop.
- Without the Ac adapter and Battery, press and hold the Power Button for 30 secs.
- Plug back everything and power on the Notebook

 

Let me know if the Notebook powers on and boots up

 

Have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Leo1957 Honor Student
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My laptop stays in sleepmodus

Thanks for the tip. But I have a question, when I remove the battery Will I loose my garantie? Mine laptop is 16 months old.

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HP Support Agent
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My laptop stays in sleepmodus

@Leo1957

 

If your Notebook has a detachable Battery, then unplugging the Battery will not void the warranty 😊

KrazyToad
I Am An HP Employee

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Leo1957 Honor Student
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My laptop stays in sleepmodus

It is an integrated battery

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HP Support Agent
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My laptop stays in sleepmodus

@Leo1957

 

If it is an integrated battery, then I suggest you contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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