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My laptop stays in sleepmodus
02-11-2019 12:03 PM
Since yesterday my hp pavilion 15 stays in the sleepmodus. I tried a “ hard restart” but doesn’t help. Everytime when I start my laptop it stays in the sleepmodus. Can someone help me?

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My laptop stays in sleepmodus
02-12-2019 12:15 PM
Welcome to HP Support Community
Let's try to forcefully shut down the Notebook and then perform the power drain
- Remove the Battery and plug in only the AC adapter.
- Turn on the Laptop without the Battery.
- while it's turning on remove the Ac adapter, this will force shut down the Laptop.
- Without the Ac adapter and Battery, press and hold the Power Button for 30 secs.
- Plug back everything and power on the Notebook
Let me know if the Notebook powers on and boots up
Have a great day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee

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My laptop stays in sleepmodus
02-12-2019 12:46 PM
Thanks for the tip. But I have a question, when I remove the battery Will I loose my garantie? Mine laptop is 16 months old.

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My laptop stays in sleepmodus
02-12-2019 06:12 PM
If your Notebook has a detachable Battery, then unplugging the Battery will not void the warranty 😊
KrazyToad
I Am An HP Employee

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My laptop stays in sleepmodus
02-14-2019 08:27 AM
If it is an integrated battery, then I suggest you contact HP Support for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
KrazyToad
I Am An HP Employee