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‎01-18-2018 12:05 PM

HP Recommended
Product: HP 16-ba037cl
Operating System: Microsoft Windows 10 (32-bit)
My computer is hanging, shutting down and generally operating very slowly. My anti-virus hasn't picked up on a virus. I tried doing a factory reset and it stayed on the "wait a few minutes" mode for over a day. I don't know what else to do. Help?
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-18-2018 12:13 PM

HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

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1 REPLY 1

‎01-18-2018 12:13 PM

HP Recommended

Immediately after powering on start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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