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‎04-27-2024 06:01 PM - last edited on ‎04-30-2024 10:28 AM by HP Administrator

HP Recommended

Hello so my laptop won’t turn on. I can hear the fans and the cap lock key lights up but the screen remains black. I tried to hold the on button and reset it but it just won’t work. What should I don now?

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1 REPLY 1

‎04-28-2024 09:57 AM

HP Recommended

Here's a video from HP Support about troubleshooting a laptop that does not power on or hold a charge:


https://www.youtube.com/watch?v=MgDy0h9a7Jg



I am a volunteer and I do not work for, nor represent, HP
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