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Student
Posts: 1
Member Since: ‎01-02-2018
Message 1 of 2 (68 Views)

My new hp notebook is freezing. The screen pops up after restart but none of the folders open

Product Name: HP 15-bd100 Notebook PC
Operating System: Microsoft Windows 10 (32-bit)

My system restrarts . Cursor is moving. But it is unable to open any folder or internet pages. Even windows menu is not working.This is a new notebook just 2 months old. Kindly resolve

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HP Support Agent
Posts: 9,724
Member Since: ‎07-19-2016
Message 2 of 2 (33 Views)

Re: My new hp notebook is freezing. The screen pops up after restart but none of the folders open

Hi @sangita_123,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is freezing.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article and check if it helps.

 

http://hp.care/2yCytKC

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation