Hi, I just got my new laptop from Staples a month ago. This laptop is using for work only. This laptop is 99% new. I only used Microsoft products on this laptop. After I used it 2 weeks later, the laptop showed some screen issues, such as the screen blackout and the text becomes blurry. I attached the short clip here, Please let me know, what's going on with the laptop. Honestly, I went back to Staples to explain this issue. They ran a diagnostic test. They could not figure out what's going on. So they return this laptop back to me. They were saying that it might be the Microsoft products issue? I don't think so because it looks like a system issue. Anyway, I am not an expert on computers. I need your help! Thank you so much
This is the replaced one. It has the same issue. So I got my first one in October. After two weeks later, the laptop had the screen issues which I described above. Then, I went back to Staples. They replaced a new one for me. After I used the new laptop two weeks later. This issue showed up again. It is the same issue on both laptops. So I went back, they said they never had this issue happened and they ran the diagnosis. They could not figure out the issues. So they returned back to me. Honestly, I did not download anything. I only use it for work. During these two days, the laptop shows this issue 4 or 5 times per day. What should I do ?????????
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