My pc is displaying a black screen w a message

[Agoldenlife]

Screen says “Boot device not found

[zoey7886]

@Agoldenlife, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding an error message! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I understand that your PC is displaying a black screen with the message "Boot Device Not Found." This usually indicates that the computer is unable to detect the hard drive or boot sector. Let’s try these troubleshooting steps to resolve the issue.

Perform a Hard Reset

1. Turn off the computer completely.
2. Disconnect all external devices (USB drives, printers, etc.).
3. Press and hold the power button for 15 seconds to drain any residual power.
4. Reconnect only the power cable and turn the PC back on.

Check BIOS for Hard Drive Detection

1. Turn on the computer and immediately start pressing the F10 key to enter the BIOS setup.
2. Navigate to Storage > Device Configuration (or a similar option).
3. Check if the hard drive is listed:
   • If the hard drive is not listed, it may be disconnected or faulty. 
   • If the hard drive is listed, proceed to the next step.

Run Hardware Diagnostics

1. Restart the PC and immediately press the F2 key to open HP Hardware Diagnostics.
2. Select Component Tests > Hard Drive Test and run a Quick Test.
3. If the test fails, the hard drive may need replacement.  

If the issue persists, please refer to this link.

Let me know if this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H