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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-04-2020 08:48 AM

HP Recommended
Product: HP Laptop 15-bw0xx
Operating System: Microsoft Windows 10 (64-bit)

During the last forced udate my pc power was very low but was plugged in.  It interrupted my work and forced an update with a reboot.  When it was in the process of rebooting the plug came out and the pc died.  I  got it restarted but now my pc will not charge while it was turned on.  I have tried a new adapter.  I have tried reinstalling the compliant battery driver.  I have tried reinstalling the bios.  I tried uninstalling the driver and then taken out the battery and plug then holding down the power  button for 15 seconds and then rebooting and reinstalling the bios.  Nothing works.   PLEASSSSSSSEEEE HELP ME!!!

 

Also I cannot do a restore bc it says it must be connected to ac power.   I got around this for the bios update by unplugging the power cord and plugging it right back in again during the bios prompt that says 'must be connected to ac power during update'

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