My recovery drive is lost and i need a new one

[Vipin1971]

I have lost my recovery drive which i got with the product and i need to recover the previous files

[ieee488]

https://support.hp.com/us-en/document/c06162205

[WAWood]

@Vipin1971 

The HP Recovery Drive is loaded at the factory and can not be easily recovered.  If what you're asking is to get those files back, there is no simple way to do that.

Doing a factory reset, which is what @ieee488 is pointing you to will erase the ENTIRE contents of the drive -- is that what you want to do?

Or are you only asking for a way to create Recovery Media in the event that you will need it in the future?

[Vipin1971]

My pc was attacked by virus so i need to reset it but am not able to as it asks for the recovery drive which i have lost so i was just asking if there is a way to get a copy of it

[WAWood · Accepted solution]

@Vipin1971 

There are only two ways to get a copy of the HP restore media.

First, If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

Second, if you PC is too old for that, then there might be HP Recovery Media.  HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP; they can not be downloaded.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update".

If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

To contact HP Support for laptops, see the following link: https://support.hp.com/us-en/contact/laptops

[Vipin1971]

Thank you mate for your help in finding the recovery drive for my laptop