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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Welcome to HP support community.
Perform a hard reset
A hard reset does not remove any local files or settings.
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Press the power button
and refresh 
button for five seconds. The computer turns off, and then turns on again. -
If necessary, press power button again to turn on the laptop.
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If the issue persists
Factory reset the Chromebook.
Click the Taskbar on the bottom right, and then click Settings. Click Advanced at the bottom. Scroll down to the Reset settings section, and then click Powerwash > Restart. After the restart, in the box that appears, click Powerwash, and then click Continue.
I hope that helps.
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