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Locked

‎05-07-2023 09:00 PM - last edited on ‎05-08-2023 09:45 AM by Retired

HP Recommended
Product: HP Laptop - 14-dk1022wm

My laptop screen is frozen on a blurry Lock Screen and it won’t open or budge from it. I’ve tried resetting, letting it die, and turning it off, yet nothing is working. 

image.jpg

 

Category:
1 person had the same question
1 REPLY 1

‎05-10-2023 02:12 PM

HP Recommended

@Kat1241 

 

Welcome to the HP support community.

 

I understand that your notebook is freezing, I am glad to assist you.

Follow the steps mentioned in this HP document to fix this issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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