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AKHILDEV Honor Student
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NOT CHARGE NOTEBOOK BATTERY AFTER 70-80%. IT SHOWS " PLUGED IN , NOT CHARGING"

HP Notebook - 15-ay034nx
Microsoft Windows 10 (64-bit)

NOT CHARGE NOTEBOOK BATTERY AFTER 70-80%. IT SHOWS " PLUGED IN , NOT CHARGING"

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HP Support Agent
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NOT CHARGE NOTEBOOK BATTERY AFTER 70-80%. IT SHOWS " PLUGED IN , NOT CHARGING"

@AKHILDEV, Welcome to the HP Support Community!

  • Have you tried with an alternate AC Adapter?

Reinstalling Microsoft ACPI-Compliant Control Method Battery under device manager may resolve this issue. Let us try these steps: 

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Restart the computer and check for the issue.

 

If the issue persists, I recommend you update the BIOS from this link, enter your Product number or name.

Click here to run a battery test to check on the PC.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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AKHILDEV Honor Student
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NOT CHARGE NOTEBOOK BATTERY AFTER 70-80%. IT SHOWS " PLUGED IN , NOT CHARGING"

Sir, I already try the given steps you. But problem is same now. Last week updated my bios through hp support software. Then I check again the problem still remaining.

 

If you have any other option. 

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HP Support Agent
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HP Recommended

NOT CHARGE NOTEBOOK BATTERY AFTER 70-80%. IT SHOWS " PLUGED IN , NOT CHARGING"

@AKHILDEV

 

If the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

 

Keep me posted for any other assistance.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

KUMAR0307
I am an HP Employee

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