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‎03-19-2025 10:51 AM

HP Recommended

Dear HP Support Team,

I recently replaced the SSD in my HP Pavilion 15 Laptop PC 15-eh2000 . After the replacement, I lost access to my pre-installed Microsoft Office 2021, and I no longer have the activation details (email and password).

Could you please help me retrieve the pre-installed Office license key or guide me on how to activate it again?

Category:
1 REPLY 1

‎03-24-2025 02:37 PM

HP Recommended

Hi @AkankshaGupta,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Please refer to this link to fix the issue: Click Here

 

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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