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Jenny129 Student
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Need disk to reinstall software after hard drive failure

Microsoft Windows 8.1 (64-bit)

Hard drive failed. Now pic won't boot at all, just a blank screen. I need to reinstall the is and/or whatever else was originally installed. How/where can I order a disk or flash drive? Instructions on support pages are confusing and do not match what I see. Thanks for your help.

HP Support Agent
HP Support Agent
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Need disk to reinstall software after hard drive failure

Hi @Jenny129,


Welcome to the HP Forums!


Thank you for posting your query on this forum, it's a great place to find answers.


I reviewed your post and I understand that you want to order the recovery media for your computer.


Don’t worry, I assure you I will try my best to get this sorted.


I recommend you contact HP phone support and they will assist you in ordering the recovery media for your computer.


Here is how you can get in touch with the phone support.


Open link: www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to "Still need help? Complete the form to select your contact options"

Scroll down and click on HP contact options - click on Get phone number.


Let me know how it goes and you have a great day!


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.


Take care.



I am an HP Employee

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