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Honor Student
Posts: 3
Member Since: ‎03-19-2017
Message 1 of 5 (145 Views)
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Need to reset the Windows Log in password for my HP Pavilion DV6, fingerprint doesn't scan

Product Name: HP Pavilion DV6 - model# dv6-6
Operating System: Microsoft Windows 10 (64-bit)
Need to reset my windows log in password because the fingerprint scanner no longer works (don't know why).. so i cant use my laptop unless I change this password to something that I know and remeber
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Re: Need to reset the Windows Log in password for my HP Pavilion DV6, fingerprint doesn't scan

@vkaria

 

Thanks for the reply.

I appreciate your time and effort.

 

If you don’t remember the password system recovery is the only option left.

(Note: you will loose all the data if you do system recovery.)

 

If you don’t have recovery media, contact HP Phone Support to order a recovery media.

 

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

 

Cheers.

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HP Support Agent
Posts: 6,866
Member Since: ‎07-27-2016
Message 2 of 5 (114 Views)

Re: Need to reset the Windows Log in password for my HP Pavilion DV6, fingerprint doesn't scan

@vkaria

 

Welcome to HP Support Forums. Smiley Happy I came across your post and would like to help.

 

I understand that you have an HP Pavilion DV6 laptop and you while to reset your Windows login password because the fingerprint reader no longer works. 

 

I suggest you to go through the step by step instructions to reset your Windows login password at this link: http://hp.care/2dW5X1o

 

I hope this helps. Let me know how it goes. Cheers! Smiley Happy

 

 

MKazi
I am an HP Employee

If you find this post helpful then you can help others find the same solution by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 3
Member Since: ‎03-19-2017
Message 3 of 5 (106 Views)

Re: Need to reset the Windows Log in password for my HP Pavilion DV6, fingerprint doesn't scan

What is the solution of i dont have the recovery disk or don't want to format my computer?
I use a local account
Honor Student
Posts: 3
Member Since: ‎03-19-2017
Message 4 of 5 (94 Views)

Re: Need to reset the Windows Log in password for my HP Pavilion DV6, fingerprint doesn't scan

I want to avoid resetting/formating my computer
HP Support Agent
Posts: 5,693
Member Since: ‎10-13-2016
Message 5 of 5 (76 Views)

Re: Need to reset the Windows Log in password for my HP Pavilion DV6, fingerprint doesn't scan

@vkaria

 

Thanks for the reply.

I appreciate your time and effort.

 

If you don’t remember the password system recovery is the only option left.

(Note: you will loose all the data if you do system recovery.)

 

If you don’t have recovery media, contact HP Phone Support to order a recovery media.

 

I hope it helps and if you feel I have answered your question and concerns,

Please mark this post as a solution accepted and Kudos would also be appreciated.

 

Cheers.

sandytechy20
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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