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HP Recommended
HP Envy dv7 Notebook
Microsoft Windows 10 (64-bit)

New Battery will not charge

1 REPLY 1
HP Recommended

@Atgus

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help,   to provide an accurate resolution, I need a few more details:

  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
  • Did you purchase battery from the HP store?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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