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1 REPLY 1
11-19-2021 12:01 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- Does the notebook shut down immediately (right after you unplug the charger)?
- Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?
- Did you purchase battery from the HP store?
Keep me posted for further assistance.
I am an HP Employee
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