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New HP laptop freezing on startup

HP Notebook
Microsoft Windows 10 (32-bit)

I bought this laptop today new and my wife was downloading windows 7 onto it because I need 7 to download diagnostic software that I planned on using on my car. It comes with windows 10 already on it. But after downloading windows  7 it said it would restart which it did but it freezes up on the start up screen every time I power it on. I have hit the esc button while it powers up and ran all the test and it passed them all. What can I do and how do I fix this??? Please help

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HP Recommended

New HP laptop freezing on startup


I would consider an F11 and put it back to Factory Fresh.


Then use something like   and install Windows 7 inside W10.


Also I would consider

Compat Mode.png whether compatibility mode


in W10 would allow the direct install of the W7 proggy you have?



Little Boy Blue, come blow your horn.

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