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Shyne88
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Message 1 of 2
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New HP laptop freezing on startup

HP Notebook
Microsoft Windows 10 (32-bit)

I bought this laptop today new and my wife was downloading windows 7 onto it because I need 7 to download diagnostic software that I planned on using on my car. It comes with windows 10 already on it. But after downloading windows  7 it said it would restart which it did but it freezes up on the start up screen every time I power it on. I have hit the esc button while it powers up and ran all the test and it passed them all. What can I do and how do I fix this??? Please help

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Message 2 of 2
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HP Recommended

New HP laptop freezing on startup

Hi

I would consider an F11 and put it back to Factory Fresh.

 

Then use something like https://www.virtualbox.org/   and install Windows 7 inside W10.

 

Also I would consider

Compat Mode.png whether compatibility mode

 

in W10 would allow the direct install of the W7 proggy you have?

 

 

Little Boy Blue, come blow your horn.


Lil_Boy_Blue
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