New User Block

[Shamar2000]

My computer restarted and has an account called New User that's password protected. No matter what I try, I can't seem to bypass this account.

[Garp_senchau]

@Shamar2000, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Use Microsoft Account Recovery Options: If you use a Microsoft account to log in, visit the Microsoft password recovery page and follow the instructions to reset your password.

Use Password Reset Disk: If you've created a password reset disk previously, you can use it to reset your password by following these steps:

• Insert the password reset disk into your laptop.
• Click on 'Reset password' on the login screen.
• Follow the instructions provided in the wizard.

Also, you may refer to this guide: HP PCs - Change or reset the computer password in Windows 10 | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,