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HP Recommended
HP 15 Notebook PC
Microsoft Windows 10 (32-bit)

My lap top wont boot up and it won't complete any of the recovery options or install a clean Windows 10.  I finally ran the diagnostic fast test and it says battery failed.   Is this the reason my lap top won't boot up? or do I need to down load some driver because the battery was working fine before all this started I mean there were no signs or messages letting me know the battery was going out plus I never used the lap top on battery it was always plugged in to the power. 

1 REPLY 1
HP Recommended

Hi,

What is the model of the notebook?

Does it perform the Hard Drive tests and do they pass?

 

Let me know,

David

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