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RileyMFD Honor Student
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HP Recommended

No factory reset option

Example: Notebook 15
Microsoft Windows 10 (64-bit)

I recently tried to update windows 10. Everything went fine. I was then prompted to restart my laptop, which I did. When it started back up I came to a "choose keyboard layout" screen. I selected my language. It then took me to a screen with two option: Troubleshoot, and Tuen off your PC. I click troubleshoot. The next screen has two more options: HP recovery manager, advanced options. Recovery manager pretty much tells me to contact support. The "advanced options" tab gives me several options: System Restore- I click and it throws a code. Startup repair- does nothing. Go back to previous version- won't let me. System image recovery-none connecting to laptop. Command prompt. And UEFI Firmware settings.

I am sure at this point the update has failed and I don't know what to do. I'd like to just factory reset the laptop, but it isn't giving me that option.

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Provost Provost
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Message 2 of 5
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HP Recommended

No factory reset option

Hi,

You could just perform a clean install of Windows 10 on the notebook which will be the latest edition. Here is a small guide:

Download media creation tool from Microsoft on PC (different PC), run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition. Windows will automatically activate once installed and connected to the Internet.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off the PC by holding the power button. Press the power button and immediately keep pressing ESC until the startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. Choose custom install and delete all partitions and install in unallocated space.

 

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times.

 I recommend installing HP support assistant which will help keep your drivers up to date and much more. You can download the latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

 

 

Hope it helps,

David

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RileyMFD Honor Student
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Message 3 of 5
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HP Recommended

No factory reset option

Thank you. So this will work even if I cannot log in to the computer?

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Message 4 of 5
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HP Recommended

No factory reset option

Do you mean that you cannot login to Windows? or to BIOS?

 

David

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RileyMFD Honor Student
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No factory reset option

I'm not sure what BIOS means.

I cannot login to the laptop. When I boot up my laptop the options I specified in my original post are what I see. No option to log in, no option to factory reset. Will I still be able to do what you said? Also, is this a normal occurrence when updating windows or is there something wrong with my laptop? Thank you again for your responses

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