No internet browser, apps locked, unable to sign in

[Ryanf27]

Hi, my HP notebook wouldn’t turn on and I got it fixed about a year ago, and I haven’t really used it since then. Just turned it on, and now half of my apps like store, office, and photos have a small “i” in the corner. There is also no internet explorer or anything anywhere. I am unable to sign into a Microsoft account. Most things that I click on, like store, search, or “sign in with a Microsoft account”, nothing appears. Help please

[asmita6658]

Hi @Ryanf27

Welcome to the HP Support Community. I'd be happy to assist you with the PC issue. 

To better assist you - May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

While you respond to that, let's try these steps to restore the computer - 

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Restore. 
7. Choose a Restore point or a Restore date when the computer was working fine. 
8. Click on OK to initialize the System Restore.

If the issue still persists, try creating a new user account and check - 

1. Tap the Windows icon.
2. Select Settings.
3. Tap Accounts.
4. Select Family & other users.
5. Tap "Add someone else to this PC."
6. Select "I don't have this person's sign-in information."
7. Select "Add a user without a Microsoft account."
8. Enter a username, type the account's password twice, enter a clue and select Next.
9. Tap the Windows icon.
10. Select the User icon at the upper left corner of the Start menu.
11. Select the new user. You'll then sign into your account with your password from step 8. 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!